Refund policy

🔄 Refund & Return Policy

Last updated: 31-1-2026

Thank you for shopping with Gears.

We want you to be fully satisfied with your purchase. Please read our refund and return policy carefully.

1. Returns

To be eligible for a return or replacement, customers must provide a clear unedited unboxing video or images showing the issue (such as damage, defect, or incorrect item) within 48 hours of delivery.
Claims raised without valid proof may not be accepted.

We accept returns only under the following conditions:

The product is damaged, defective, or incorrect
A return request is raised within 48 hours of delivery
The product must be unused, unwashed, and in its original packaging

To initiate a return, please contact us with:

Order ID
Clear images or video of the issue

📧 Contact: gears.official81@gmail.com

2. Non-Returnable Items

The following items are not eligible for return or refund:

Products returned due personal preference.
Products damaged due to misuse or wear
Items returned without original tags or packaging
Cash on Delivery (COD) convenience fee (₹40)

3. Refunds (Prepaid Orders)

Once your return is approved and received:

Refunds will be processed to the original payment method
Refund processing time: 5–7 business days (After we verify issue in the product)
COD fee (₹40) is non-refundable